Terms, Conditions and Privacy Policy

These Terms apply to the entire content of our websites, including our social media pages, and to any correspondence by email between UNICEF Aotearoa New Zealand (us, we, our, or UNICEF) and you.

Last updated on 09/8/2021

By accessing and using shop.unicef.org.nz (the Website) you agree to be bound by the following terms and conditions of use (the Terms). If you do not agree to the Terms, please do not use the Website or our social media sites (the/our Websites).

We may from time to time alter or modify the Terms and will notify you of this by updating the “last updated date” at the top of this page. Please check these Terms on each occasion you use the Website/s. By continuing to access and use the Websites, you agree to be bound by the amended Terms.

If you are under 18, be sure to get a parent or guardian to read through these Terms and to discuss them with you.

If you do not accept these Terms (note in particular terms 5 and 6) please don’t use or order from our Websites. If you visit or use any of our Websites you will be bound by these Terms.

We are committed to offering Websites that respects our visitors’ privacy. All personal information that we collect is governed by the Privacy Act 2020 and our Privacy Policy.

1. Using our websites

You agree to only use our site in a manner that complies with all applicable laws and regulations and is consistent with these Terms and does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of our sites (including, without limitation, by hacking). We reserve the right in our sole discretion to deny any user access to our Websites without prior notice.

Without limiting the paragraph above, you agree that you will not:

  • Interfere with or disrupt networks connected to the Websites or while accessing the Websites conduct yourself in a manner that will or is reasonably likely to negatively affect the Websites or other users;
  • Attempt to modify, reverse engineer or reverse-assemble any part of our Websites;
  • Attempt to gain unauthorised access to any restricted section of the Websites through password mining or any other means;
  • Violate any applicable laws or regulations;
  • Post or transmit to the Websites any material which is false, misleading, deceptive, likely to mislead or deceive, defamatory, hateful, abusive, discriminatory, vulgar, threatening, invasive of a person's privacy, or which you do not have the right to post or otherwise infringes third party rights; or
  • Introduce any harmful code including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data.

If you post or transmit to any of our Websites any material of the type prohibited under term above and we incur any costs, expenses, liability or losses as a result then you agree to indemnify us for all such costs, expenses, liability or losses. If you post or transmit any material to any of our Websites:

  • you grant us the right to use, reproduce, modify and publish such material elsewhere in our Websites and publications; and
  • you grant us the right to use the name that you submit in connection with such content.

We may remove or edit any material or posting you make on any of our Websites at any time.

Whilst we encourage our supporters to campaign on the issues referred to on our Websites, please do not imply that you are taking action on behalf of UNICEF Aotearoa and in particular do not state that UNICEF Aotearoa is taking, or proposes or is considering taking, action against individuals or organisations, for example, a boycott of a company’s products.

2. Social media

Our use of social media serves as an extension of our web presence. Social media accounts are public and are not hosted on our servers. Users who choose to interact with us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications you use to access them. You should also read our social media policies and notices. We use Facebook, Twitter, LinkedIn, Youtube and Instagram.

Comments left by individuals on social media can be read by anyone. Therefore, we strongly advise you not to post any personal information – whether it is yours or not. We reserve the right to remove any comments that violate our comment policy as outlined in our Privacy Policy or contain personal information.

Any personal information that you provide us via social media is collected, stored and used in accordance with our Privacy Policy and the Privacy Act 2020.

Intellectual Property Rights

3. Agreement

You acknowledge that all copyright, trademarks and other intellectual property rights in our Websites and all photographs, footage, designs, images, text, software, data and other material in our Websites or generated by our Websites are owned by us or our licensors. You are permitted to use the Websites and this material only as expressly authorised by us.

You are permitted to print and download extracts from our Websites for your personal non-commercial use and for private study or teaching purposes, provided in each case that:

  • Copyright and source indications are also printed and copied;
  • The extracts are not used as part of any other publication and any intellectual property rights in any modifications made to the extracts are owned by us;
  • The extracts are not used in a derogatory or misleading way; and
  • The extracts are not used in a manner which may damage our reputation or otherwise be harmful to us or impair our ability to achieve our charitable objects.

No other use of material in our Websites may be made without first obtaining our written permission. In particular, you must not do the following unless you have first obtained our written permission:

  • Incorporate any material from our Websites in any other work or publication, whether in hard copy or electronic form; or
  • Make any commercial use or publication of any material on our Websites (other than as necessary for the purpose of viewing the sites in the course of business).

The photographic, text and other graphic images within any products or publications supplied to you as a result of any request from you may be copyright works and none of them may be copied, reproduced, licensed or otherwise exploited.

The UNICEF name and logo are protected under the Paris Convention. Other logos and names used on our Websites may be trade marks owned by us or our licensors. No permission is given by us in respect of the use of any such trade marks, names or logos and such use may constitute an infringement of the holder’s rights.

If you wish to use any material from any of our Websites other than in accordance with Terms above, please email your request to support@unicef.org.nz. Any rights not expressly granted in these Terms are reserved.

4. Disclaimers

The information provided in our Websites is intended to provide general information only and, as such, should not be considered as a substitute for professional advice covering any specific situation. While we endeavour to ensure that the information on our Websites is correct, to the extent permitted by law, we do not warrant the accuracy and completeness of that information. We may make changes to the material on our Websites at any time without notice.

We take every reasonable care to ensure that all donations and subsequent transactions are conducted via a secure link. However, the security of information and payments transmitted via the Internet cannot be guaranteed and, as we are not responsible for the operation of the secure link we will not, unless we are negligent, to the extent permitted by law, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via that secure link.

To the extent permitted by law, we do not make any warranties or guarantees about the Websites and in particular, do not warrant that the functions contained in our Websites will be uninterrupted or error free, that defects will be corrected, or that our sites or the servers that make them available are free of viruses or bugs or represent full functionality, accuracy or reliability of the materials.

5. Liability

To the maximum extent permitted by law, we will not be liable for any loss, disruption or damage to your data or your computer system or any other damages (including amongst other losses, loss of profit or loss of use) arising out of your use or delay or inability to use our Websites, their content or any link to another website arising in contract, tort (including negligence) or otherwise except in the case of death or personal injury caused by our negligence.

We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where loss or damage was not reasonably foreseeable to both you and us when you commenced using our site; loss or damage was not caused by any breach by us, our employees or agents; or loss or damage relates to business and/or non-consumers (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure).

We will not be liable to you for any delay in delivering any services or order or for breach of our obligations, if the delay or breach is due to acts of God, civil commotion, riots, malicious damage, floods, drought, fire, legislation, failure of ISP or telecommunications provider or any other cause beyond our reasonable control. This does not affect your statutory rights. In any event, to the extent permitted by law, our total aggregate liability to you under these Terms or in connection with our Websites will not exceed NZ$100 in any circumstances.

Your use of the Websites may be subject to the Consumer Guarantees Act 1993 and information provided by us may be subject to the Fair Trading Act 1986. Nothing in these Terms (including the disclaimers and limitations of liability) will be read or applied so as to exclude, restrict or modify any warranties, guarantees, rights or remedies that cannot be excluded by law however, to the extent permitted by law, our liability is limited to the statutory remedies (if any) available for breach or failure to comply with the non-excludable guarantees. For more information about your statutory rights visit consumer.org.nz.

6. Links

Our Websites may contain links to third party websites. Such links are provided for your convenience only. We do not necessarily control such websites and are not responsible for their contents. The mere inclusion of such links does not imply any endorsement of the material on those websites or any association with their operators. If you decide to access any of the third party websites linked to or from our Websites, you do so entirely at your own risk. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.

If you wish to link from your website to any pages of our Websites you may do so only on the basis that you link to, but do not replicate, the Website page, and subject to the following conditions:

  • The linking text must simply consist of the Website address;
  • You do not remove, distort or otherwise alter the size or appearance of any logos on our Websites;
  • You do not in any way imply that we are endorsing any products or services;
  • You do not misrepresent your relationship with us nor present any other false information about us;
  • You do not otherwise use any UNICEF or UNICEF Aotearoa trade marks displayed on our Websites without our express written permission;
  • You do not link from a website that is not owned by you; and
  • Your website does not contain content that is distasteful, pornographic, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

At any time and at our complete discretion we reserve the right to withdraw the permission to make website links to our Websites.

7. Payments

Our payments are securely handled by Payment Express, Stripe, and Shopify, as such no credit card data ever touches our servers. It's directly handed off to their servers, dedicated to storing your sensitive data on PCI-Compliant servers.

We accept Visa, Mastercard and American Express. We cannot accept payment by cheque for donations or orders made via the internet.

8. Law, courts and language

These Terms, use of our Websites and the supply of products and services by us are governed by and to be interpreted in accordance with New Zealand law. In the event of any dispute arising in relation to these Terms, use of our Websites or in relation to the supply of any products or services by us, the New Zealand courts will have jurisdiction over the dispute. These Terms and our Websites are provided in the English language only.

If any provisions of these Terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any country which apply to these Terms, then so far as these Terms apply within that country in which those provisions are illegal, invalid or unenforceable those provisions shall be severed and deleted from these Terms and the remaining provisions of these Terms shall survive, remain in full force and effect and continue to be binding and enforceable.

If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms.

9. Complaint

If you have a complaint about any content on any of our Websites please notify us immediately by emailing us at support@unicef.org.nz setting out your name, company or organisation name if relevant, contact details (including a postal address, telephone number or email); details of the exact content you are complaining about and details of why you are complaining about that content; and confirmation from you that the information you have provided is accurate, complete and not misleading.

Please note, if this information is not provided, we may not be able to respond to or take action on your complaint.

Privacy Policy for the UNICEF NZ Websites

At UNICEF we are committed to ensuring the privacy of your information.

Last updated on 09/8/2021

What this privacy policy covers

This Privacy Policy sets out the approach which the New Zealand Committee for UNICEF (UNICEF Aotearoa) will take in relation to the handling of personal information in accordance with the New Zealand Privacy Act 2020 (the Privacy Act). It includes information on how UNICEF Aotearoa collects, holds, uses and discloses your personal information and the steps we take to protect that information.

It also covers how you may access and seek the correction of the personal information that UNICEF Aotearoa New Zealand collects and holds about you. Please read this Privacy Policy before using this website, or submitting your personal information to us. By using this website, you agree to be bound by the terms of this Privacy Policy. This Privacy Policy is subject to, and must be read in conjunction with, our Terms and Conditions.

We may update or revise this Privacy Policy from time to time.


In this Privacy Policy, the terms “UNICEF Aotearoa”, “we”, “us” and “our” refer to The New Zealand Committee for UNICEF, and the terms “you” and “your” refer to you as a website user or donor/supporter.

“Personal information” means any information about an identifiable individual and may include, for example, your name, email address, account user name, mailing address, phone number, date of birth, contact preferences, donation-related information, any information you post to our website, online activity logs related to our website, IP addresses, cookies, device, browser and operating system identifiers, internet tags, location and navigational data provided by your connection, server addresses, top-level domain names, dates and time of visits to the website, pages accessed and documents downloaded, interactions with tools and advertising, previous websites visited and the type of browser used.

Information we gather

UNICEF Aotearoa will collect personal information where the information is reasonably necessary for one or more of our functions or activities or where the collection of information is otherwise permitted by law.

UNICEF Aotearoa will collect personal information when you contact us, make an inquiry, make a donation, purchase our products or otherwise provide us with your personal information. This could include when you subscribe to our e-newsletter, log in to your account, fill out contact forms or send email, post content to our website, social me dia pages, or blog, or call us. We don’t record phone calls but we may keep a summary of our conversations with you.

Billing Information

Should you sign up to be a recurring donor or donate a one-off amount, we require your billing information in order to process the transaction. UNICEF Aotearoa does collect your billing information if you donate, which, in addition to the information listed above, may also include your credit card details, and other information that is necessary in order to process the transaction. Under no circumstance do we store any of your sensitive billing details.

We can access in Stripe.com (see below) the last 4 digits of your credit card number, its expiry date, and credit card type, so that we may identify that card used in the future. We do not store any other billing information. This information is safely discarded after your transaction has been processed.

If your donation is auto-renewing, a recurring subscription will be created at our payment gateway, Stripe.com. Stripe.com will store your billing information on their secure payment gateway for as long as necessary to carry out the terms of your subscription. Should you cancel your subscription, your billing information will be immediately removed by Stripe.com. All transactions are processed over an industry standard SSL/TLS connection, with a minimum of 128-bit encryption.

Computer and network

UNICEF Aotearoa automatically receives and records information on our server logs from your browser, including your IP address, cookies, and the pages you request. We also collect other user information as part of our analytics software, in order to improve the service and personalise your website experience. We may link such information to any personally identifiable information you submit while on this site.

An IP address is a unique number assigned by Internet Service Providers to all devices used to access the internet. Web page servers automatically log the IP addresses of visitors to their website.

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject all cookies, you may not be able to use all of our services or to take full advantage of all offerings.

IP addresses, cookie identifiers and information collected via cookies may not, on their own, identify an individual. However, in certain circumstances, it could be used to identify an individual. For example, an IP address, cookie identifier or information collected via a cookie could be personal information when combined with other information we collect when you visit the website. Where this is the case, that information will be used and disclosed in accordance with the Privacy Act.

Information relating to children

We do not intentionally collect personal information about individuals under the age of 18. Individuals under the age of 18 are prohibited from donating or using accounts through our website, unless authorised and supervised by their parents/legal guardian.

Personal information use, sharing and disclosure 

The personal information that we collect will be used to provide services you have authorised or requested. We may also use personal information collected by us to:

  • Carry out internal research and development, including planning for and improving future child rights fundraising and advocacy activities;
  • Carry out surveys;
  • Prepare communications in respect of our child rights fundraising and advocacy activities;
  • Respond to any requests or correspondence from you;
  • Communicate with you about your donation;
  • Manage and improve this website and any related services;
  • Provide you with information about a service that you are using (including critical updates, announcements);
  • Reduce the need for you to repeatedly enter the same information;
  • Customise this website to suit your particular preferences and interests;
  • Where you create a message using this website (for the purpose of sending that message to us, or to any other recipient specified by you), send that message;
  • Analyse website usage, trends and statistics for evaluative and reporting purposes;
  • Where permitted by law, supply you with further information concerning fundraising and advocacy-related products and services which may be of interest to you and general updates about our work, including by electronic message;
  • Carry out any other use that is authorised by you, or is notified to you at the time of collection; or
  • Monitor and prevent fraud and abuse committed via our services.

UNICEF Aotearoa does not share your personal information with others except as described in this Policy. We do not share, sell, rent or trade personal information with third parties for their promotional purposes.

When you post content on our website or blog, you have the ability to post content which may include personally identifiable information about yourself. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Third parties

UNICEF Aotearoa uses third party applications to provide necessary functionality, and improve user experience and our services. UNICEF Aotearoa may use or share your personal information with our service providers where it is necessary to complete a transaction, to operate or improve our website, or to do something that you have asked us to do. For example, a credit card processing company to bill you for donations. These third parties are prohibited from using your personal information for promotional purposes. Our websites use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our websites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using any of our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Th privacy policies of these third party applications can be read on their respective websites. You can read the Stripe privacy policy at https://stripe.com/privacy. You can read about Google Analytics and Google’s privacy policy at https://policies.google.com/privacy?hl=en-US

Changes to this Privacy Policy

UNICEF Aotearoa may revise, modify or update this Policy. Changes tothis Privacy Policy will take effect immediately once they are published on our websites. Please check the Privacy Policy periodically for changes. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your particular UNICEF Aotearoa account or by placing a prominent notice on our website prior to the change becoming effective.

Confidentiality and security

No data transmissions over the internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make every effort to ensure it is kept as securely as possible.

We use physical, electronic, and procedural safeguards to protect personal information about you. Your account information is password-protected. Additionally, your account's password is stored using a salted, variable work factor, one-way hash algorithm.

In certain areas, UNICEF Aotearoa uses industry-standard SSL-encryption to protect data transmissions. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.

If UNICEF Aotearoa learns of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice on our applicable websites if a security breach occurs. If this happens, you will need a web browser enabling you to view the applicable websites. We may also send an email to you at the email address you have provided to us in these circumstances.

Transaction processing

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

Access and correction of personal information and contacting UNICEF Aotearoa New Zealand

Under the Privacy Act 2020 you have the right to access and request a correction to your personal information. To ensure that your recorded personal information is accurate and up-to-date, please notify us of any changes to your personal details as soon as possible through the methods below.

Phone us on 0800 243 575 Email Customer Support at support@unicef.org.nz

Or write to us at UNICEF Aotearoa NZ, PO Box 10459, The Terrace, Wellington 6143

You can also edit your account information within any UNICEF Aotearoa donation portal that you may use. You can delete your account by contacting us.

We will retain your information for as long as your account is active or as needed to provide you donation services. Please note that some personal information, primarily your contact information, may remain in our records to the extent necessary to comply with our legal obligations or to document our compliance with relevant regulatory requirements.

If you have a privacy concern regarding UNICEF Aotearoa New Zealand, or this Policy, please send us an email or write to us.